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This policy outlines how WLO Ltd (“The SkinnyJab”) manages requests for information from patients, third parties, and authorities regarding personal, medical, or service-related data.

1. Requests from Patients

Patients have the right to request access to their personal and medical data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

However in light of this information being misused by patients for either stock piling by multiple suppliers for themselves or to resell illegally more steps to protect the public have been devised. Therefore we have implemented a further safety net and we are no longer sending any clinical information direct to patients. We also provide checks to ensure that your new provider is legitimate and authorised to provide a weight loss service using regulated products.

With your emailed consent we will send clinical information to one new registered provider or of your choice or medical practitioner such as a GP

Fees will still apply and are described at the bottom of the page

You may request:

• A copy of your health form or consultation record

• A summary of medication prescribed

• Order or delivery history

• Clinical decision or communication logs

• Confirmation of clinician assignment

To request information, email: info@theskinnyjab.co.uk
Include:

• Your full name

• Date of birth

• Email used at registration

• A clear description of the information you are requesting

We may request proof of identity before releasing any information.

3. Response Times

• We aim to respond to all valid information requests within 7 calendar days.

• For complex requests or large data volumes, this period may be extended by an additional 7 days. You will be informed of any delay.

4. Fees

Standard Administrative Fees Apply for Clinical Information Requests:

Information RequestedFee

Email confirmation of current medication (issued within 3 months, named patient only) £100

Emailed copy of one prescription (issued within 3 months) £150

Full set of medical records (posted hard copy, includes all past prescriptions; not available by email) £175

Please allow a minimum of 7 days (excluding weekends & bank holidays) to process clinical information upon receipt of payment.

Presenting a copy of your prescription to another organisation to obtain medication without the prescriber’s written consent is illegal and fraudulent, carrying the risk of custodial sentence and legal action.

5. Third-Party Requests

We do not release personal or clinical information to third parties without your written consent, unless required by law.

6. Clinical Clarifications

For clarification regarding a clinical decision, please contact:

• Your assigned clinician directly, or

• Email: info@theskinnyjab.co.uk

All clinical decisions are final.

7. Refusals

We may refuse a request if:

• It breaches another person’s privacy

• It is repetitive, unfounded, or excessive

• Legal or clinical reasons prevent disclosure

You will be informed with an explanation.

8. Data Protection

We are compliant with UK GDPR. All data is handled securely, confidentially, and only by authorised personnel.

9. Contact

📧 info@theskinnyjab.co.uk
📍 WLO Ltd, The Yewtree, High Street, Wrexham, LL12 8RF, United Kingdom

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