Privacy Policy

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At WLO Ltd (The SkinnyJab), we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

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1. Who We Are

WLO Ltd (The SkinnyJab)
The Yewtree, High Street
Wrexham, LL12 8RF
Company Registration Number: 14781213

​2. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, postal address, and phone number

• Health Information: Medical history and health-related data provided by you in relation to our services

• Payment & Order Information: Purchase history, delivery details, and payment method (we do not store full card details)

• Usage Data: Information on how you use our website, including cookies and browsing behavior

• Communication Records: Any messages, emails, or enquiries you send to us

3. How We Use Your Information

We use your data to:

• Process and deliver your orders or prescriptions

• Provide customer support and respond to your enquiries

• Ensure legal and regulatory compliance

• Send you relevant updates, offers, and health-related information (if you have opted in)

• Improve our services, website, and customer experience

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Consent – for marketing emails or processing sensitive health information

• Contractual Obligation – to fulfil your orders or service agreements

• Legal Obligation – to meet regulatory requirements

• Legitimate Interests – to operate and improve our business

5. Sharing Your Information

We may share your information with:

• Partner pharmacies and licensed healthcare professionals

• Delivery and courier services

• Payment processing providers

• IT, hosting, and admin support providers

• Legal, regulatory, or law enforcement bodies (when required)

We do not sell or rent your personal data to third parties.

6. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK government.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Medical and order records are retained in accordance with healthcare and financial regulations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (where legally possible)

• Object to or restrict certain processing

• Withdraw consent at any time (for marketing or health data)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at:
📧 [Insert privacy contact email]
📞 [Insert phone number]

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and tailor content. You can control cookie settings in your browser. Please refer to our [Cookie Policy] for more detail.

10. Marketing

If you have opted in, we may send you occasional marketing emails with relevant offers or updates. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you via email or prominently on our website.

12. Contact Us

If you have questions about how your personal data is handled, please contact us:

WLO Ltd (The SkinnyJab)
📍 The Yewtree, High Street, Wrexham, LL12 8RF
📧 [info@theskinnyjab.co.uk]
📞 +44333 77 22 848