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Refund Policy

Once your products have been dispatched we do not offer refunds under any circumstances.

If in the unlikely event that your product arrives damaged. You would need to return the product and we would carry out a full investigation with the courier and the pharmacy.

If the product has been damaged, we will send you a full replacement on receipt of the returned damaged package and products.

We are not responsible for any breakages. loss or damage to your products once you have started using them.

We are not responsible for any misuse of the products.

Full instructions on how to use the products are sent and it is your responsibility to use the products carefully and correctly

It is your responsibility to store the products correctly and safely away from children. The company is not responsible for any accident or injury caused to yourself or any third parties  

Your payment is for the products and not for any guarantees of weight-loss or other complaints.


We do not issue refunds for any situations such as no weight loss, weight gain, or any side effects experienced whilst taking these medicines

If requiring a partial refund or full refund for orders not dispatched- we do charge a £30 admin fee

Request For Information

A standard administration fee of £45 for any requested clinical information.


These may include a full copy of your medical file or copies of prescriptions for your medication.

Presenting a copy of your prescription to obtain medication from another organisation without the prescriber's knowledge or written consent is illegal and fraudulent with the risk of custodial and legal implications

Delivery Policy

All products are packed carefully and securely with cold chain packaging where required


Your products will be dispatched usually the next working day if the products are in stock. Sometimes there can be a few days delay if we are waiting for the pharmacy to sign off the products. This is out of our control and should not be a reflection on the company's efficiency.

Prescription medications have to go through necessary checks which can cause slight delays.

The cut-off time for next day delivery is midday, if orders are received after this time then your delivery date will be the following day. We aim to dispatch your products within 24-28 hours from receiving your order.


We also offer Saturday delivery free of charge

We do not deliver on Sundays, Mondays or Bank Holidays

If you order after midday on Friday, Saturdays or Sundays your delivery will be the following Tuesday

If your address changes or you would like your parcel sent to a different delivery address, please send all requests via text message to 07803 44 0539

All international and national packing and postage is free of charge.

All international deliveries are sent with the required paperwork and prescription details, our clinical team provide this service free of charge

We are not responsible and will not pay any customs charges

Northern Ireland and regions of Northern Scotland are sent on a two day tracked via DPD

Jersey, Guernsey and Isle of Man are sent tracked and signed for via Royal Mail

Southern Ireland can be sent direct via Royal Mail, but the tracking information stops when left the UK.

International deliveries are sent direct via Royal Mail, we cannot track the parcels after they leave the UK

We are not responsible if your parcel to an international destination does not arrive, this is at your own risk and refunds will not be issued for lost parcels

If we request the completion of a health form, please do this immediately as this can cause delays to your order being dispatched

Delivery for UK destinations is via DPD, you can request your parcel is left in a safe place if not in. We are not responsible for delivery requests, please follow the link sent to you via DPD to rearrange your delivery.

Payment for your products must be received in full before dispatch is initiated.

We inform you of the status of your delivery with tracking details. 

It is your responsibility to collect and receive your goods. This is not the responsibility of WLO Ltd and no refunds will be issued if you miss your delivery or is returned back to us

If the courier company loses your products and they don't actually arrive, a replacement will be sent out immediately.

If you refuse your products and return to the courier, we will not issue a replacement or a refund

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